Software Training and Technical Support Specialist

CORE RESPONSIBILITIES:

  • Training clients on system functionality
  • Monitoring and responding to requests received through the online ticketing system and the phone system
  • Monitoring tickets assigned to the queue and processing based on priority
  • Following up with clients’ assigned tickets daily
  • Travelling to client locations
  • Event representation
  • Documenting internal procedures
  • Installing, testing and configuring new workstations, peripheral equipment and software
  • Providing assistance in maintaining inventory of all equipment, software and software licenses
  • Reporting issues to the Service Desk for escalation

QUALIFICATIONS:

  • Must have at least a 2 year degree
  • Technical support background
  • Must have a flexible schedule
  • General troubleshooting proficiency
  • Functional use of Microsoft Office and similar applications
  • Excellent communication skills
  • Excellent ability to multitask
  • Must interact well with others and have excellent interpersonal communication skills
  • Solid professional appearance
  • Pass a background check
  • Must be able to travel to Washington state for training purposes (details provided during interview)
  • Must be able to travel to any location in Hawaii
  • Must have reliable transportation
  • Must be highly motivated

PREFERRED QUALIFICATIONS:

  • 2–5 years of work experience
  • Hardware experience (label printers, receipt printers, scales, and scanners)
  • SQL, Postgres, Java, Python experience

Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Categories: Technical Support
Job Types: Full Time
Job Locations: Fort Lauderdale

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