Software Training Specialist (Hybrid)

ABOUT FORIAN INC.

Forian provides a unique suite of SaaS solutions, data management capabilities, and proprietary data and analytics to optimize and measure operational, clinical, and financial performance for customers within the traditional and emerging life sciences, healthcare payer and provider segments, as well as cannabis dispensaries, manufacturers, cultivators, and regulators.

As a leading provider of cannabis software, we are actively seeking a high-energy and experienced Software Training Specialist to join our ever-growing family. This is a unique opportunity to make an impact in a company that’s making a difference through engagement with thousands of customers across the US and other countries.

Responsibilities

  • Remote training of clients on Forian’s Biotrack software system’s functionality (how the system works, creating users and inventory, etc.)
  • Monitoring and prioritizing clients’ training requests received through the online ticketing system and the phone system
  • Following up with clients’ assigned tickets, daily
  • Documenting internal procedures
  • Reporting issues to the Service Desk for escalation
  • Providing assistance in maintaining inventory of all equipment, software and software licenses
  • Opportunity to travel to client locations (1 to 2 times a year, if available)
  • A chance to participate in industry events / expos (1 to 2 times a year, voluntary)

Qualification Requirements

  • 1 – 3 years of remote software support experience with external clients
  • Will primarily work remotely, but needs to be near Ft Lauderdale office for in person meetings. Local Florida residents only
  • Must have general troubleshooting proficiency with functional use of Microsoft Office and similar applications
  • Must be able to work a flexible schedule (hours are 10am to 7pm EST OR 9am to 6pm EST, M to F)
  • Excellent communication and interpersonal skills, a professional client-centric demeanor
  • Excellent ability to multitask, highly motivated
  • Hardware experience (label printers, receipt printers, scales and scanners) are a plus

Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Categories: Technical Support
Job Types: Full Time
Job Locations: Fort Lauderdale

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