Technical Product Support Specialist (Bi-lingual Spanish)

POSITION SUMMARY:

We are seeking a highly motivated Technical Support Specialist to join our growing support team! This position requires a proactive person that is willing to put in additional time to better understand the dynamics of the industry and how its constant evolution creates an ever-changing landscape. Successful candidates will support end users, troubleshoots, and interacts with operating systems, hardware, and Biotrack software.

CORE RESPONSIBILITIES:

  • Provide remote support on best practices (e.g. harvesting plants, converting inventory, wholesale transfers)
  • Install, test and configure new workstations, peripheral equipment and software
  • Utilize ticketing system (Salesforce) to monitor, escalate, and assist with customer issues.
  • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve problems
  • Collaborate with team members and industry experts to resolve complex problems
  • Keep very detailed notes on each account that is worked on
  • Apply customer service and dispute resolution skills, and quickly developing relationships with accounts
  • Provide support, documents, and making recommendations

QUALIFICATIONS:

  • Technical support experience / interfacing with customers
  • Hardware experience (label printers, receipt printers, scales, and scanners), preferred
  • Ability to multi-task and work well under pressure
  • Associates Degree with two years equivalent related experience preferred.
  • Speak clearly, be pleasant, and exude confidence over the phone
  • Salesforce experience a plus
  • Case Management experience a plus
  • Ability to keep track of workload, tasks, and timelines
  • Must be able to help direct customers in best practices business decisions and understand causes behind technical issues addressed by customers and clients
  • Bi-lingual Spanish speaking is a must
  • Hybrid role: ability to work remotely as well as work in Forian’s Ft Lauderdale, FL office

Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Categories: Support Department
Job Types: Full Time
Job Locations: Hybrid/Florida

Apply for this position

Allowed Type(s): .pdf, .doc, .docx