Tech Support Triage

POSITION SUMMARY:

Answers all telephone calls, responds to inquiries, directs callers to appropriate personnel, and creates support tickets/cases as customers call in.

CORE RESPONSIBILITIES:

  • Answer all calls and place reminders and follow-up calls to customers
  • Ensure all support coming in on emails, phones, helpdesk tickets and conversations are logged into the support system (Salesforce)
  • Respond to inquiries and direct callers to appropriate personnel
  • Schedule appointments
  • Support the technical support department by assisting other professionals within the assigned department

QUALIFICATIONS:

  • Experience managing high call volume (50 or more daily) in a technical support department
  • Communication proficiency – excellent verbal communication skills, active listening skills; collaborates easily, and is friendly and approachable
  • Time management and problem-solving abilities, strong work ethic, unmatched drive and ambition
  • Ability to learn new technologies and systems
  • Display strong interpersonal skills with the ability and desire to work in a fast-paced environment, meet deadlines, and complete time-sensitive duties as assigned
  • Flexibility – adept at multitasking and work well in a collegial environment. Adaptability to various changing working conditions with a positive, can-do attitude
  • Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee multiple projects
  • 30-40 wpm typing
  • High energy team player with a positive attitude

PREFERRED QUALIFICATIONS:

  • Experience in Windows operating systems WIN7, 8, 10, Server 2008 & 2012, and MAC
  • Experience in Salesforce

Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Categories: Technical Support
Job Types: Full Time
Job Locations: Fort Lauderdale

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