Technical Writer

POSITION SUMMARY:

We are seeking a talented technical writer to join Forian’s growing team and deliver cogent and comprehensive product documentation. The technical writer will engage directly with the engineering and product teams to capture critical features and functionalities of our SaaS platforms. They must develop a strong grounding in customer use cases and be able to convey how our technical solutions deliver upon those needs. In addition to superb written communication skills, the technical writer must be highly organized and able to manage and maintain a library of technical documents to ensure currency and accuracy.

CORE RESPONSIBILITIES:

  • Develop and maintain product documentation, customer training, and online manuals for Forian’s SaaS product portfolio, including the next generation of the BioTrack cannabis point-of-sale system and Cannalytics business intelligence tool
  • Capture and integrate video walkthroughs of specific customer workflows to supplement manual text as needed
  • Partner with product management and marketing to provide robust product FAQs and training materials, including onboarding documentation
  • Catalog documentation and plan work to ensure alignment with released versions as well as currency with the product roadmap
  • Draft email release notes to proactively inform clients (via email or other channels) of upcoming high priority and high visibility changes, how they can utilize those changes, and the corresponding benefits to their business
  • Maintain a library of all release changes by version for each product
  • Create and maintain current client SLAs by product
  • Partner with customer support, sales, and product management to understand and address common customer questions and training needs
  • Recognize and implement documentation needs as they arise, and to quickly assimilate new technologies
  • Determine the scope and timeline of their documentation projects in order to plan projects. Ability to drive a project to completion, including creating a schedule, gathering information from subject matter experts and meeting deadlines

QUALIFICATIONS:

  • 4+ years in a technical writing role or experience with SaaS platform documentation or training
  • Experience with and proven ability to work with remote teams across multiple geographies
  • Must be a great communicator – excellent writing, verbal, and interpersonal communication skills
  • Exceptional organizational skills; able to prioritize and balance multiple projects in parallel
  • High-energy, flexible, and able to work in a fast-paced startup environment
  • Must be driven by client centricity, passionate about communicating critical information to clients and ensuring their success
  • Comfortable with identifying pain points in existing processes, and making recommendations for improvements / willingness to adapt to process changes.
  • Strong problem solving, and decision-making skills, including the ability to interpret customers data, identify trends, diagnose issues, and propose solutions
  • Flexible, responsive and a multi-tasking team player

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in English, technical writing, computer science, or related field
  • Knowledge of the cannabis industry or health sciences
  • Experience owning and implementing programs related to online content catalogs, including content management systems, content delivery tools, and content taxonomy and classification
Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Categories: Product Management
Job Types: Part Time Consultant
Job Locations: East Coast

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